Refund and Return Policy for Hiresaliz
Effective Date: December 09, 2024
At Hiresaliz, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process, in line with our goal to provide a seamless shopping experience. This Refund and Return Policy outlines the terms and conditions under which you can return products and request a refund. By making a purchase on our website, you agree to the following terms.
1. Return Policy
1.1 Eligibility for Returns
You may return most items purchased from Hiresaliz within 30 days from the date of purchase. To be eligible for a return:
- The item must be unused, in its original condition, and with all original packaging and tags.
- The item must not be on the non-returnable list (e.g., custom-made or final sale items).
- Proof of purchase (receipt or order confirmation) is required for all returns.
1.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software or digital products
- Clearance or final sale items
Please check the product description and listing for any specific return restrictions.
2. Refund Policy
2.1 Refund Process
Once your return is received and inspected, we will process your refund. You will be notified via email once the refund has been approved. Refunds will be issued to the original payment method used during purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
2.2 Partial Refunds
If an item is returned in a used or damaged condition, or if it does not meet the return criteria outlined above, we reserve the right to issue a partial refund, or we may decline the return request altogether.
3. Exchange Policy
Currently, Hiresaliz does not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired item.
4. How to Return an Item
To return a product, please follow these steps:
- Contact Customer Support: Email us at info@hiresaliz.com with your order number and the item you wish to return.
- Receive a Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Ship the Item Back: Return the product to the address provided by our support team. Please ensure that the product is securely packaged and includes the original packaging and receipt.
- Track Your Return: For your convenience, we recommend using a trackable shipping service to return the item, as we cannot guarantee receipt of the returned item without tracking.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items). In such cases, Hiresaliz will cover the return shipping costs.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return and issue a full refund or send you a replacement item, depending on your preference.
To request a return for a defective item, please include photos of the damage or defect in your communication.
7. Refunds for Sale and Promotional Items
Sale or promotional items are eligible for a refund, subject to the same conditions outlined above. If you purchased a product during a promotional period or using a discount code, the refund will be issued based on the discounted price.
8. Processing Time
Once we receive your returned item, it may take up to 7 business days to process your return and issue a refund. Please note that your bank or payment provider may take additional time to reflect the refund on your account.
9. Customer Support
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
- Email: info@hiresaliz.com
- Phone: 231-360-9556
- Address: 2347 Wetzel Lane, Traverse City, Michigan, United States
10. Changes to This Policy
We may update this Refund and Return Policy from time to time. All updates will be posted on this page with the new effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.